As a Inside Sales Representative, you’ll be the first point of contact for an assigned group of customers. You’ll make sure their orders and questions are handled smoothly while staying alert to opportunities to strengthen relationships and generate sales.
Your responsibilities will include:
- Maintaining customer relationships by phone and email.
- Processing customer orders in the ERP system and monitoring delivery timelines.
- Preparing quotations and actively following up on outstanding offers and orders.
- Handling customer questions, complaints and return requests, ensuring clear follow-up.
- Making commercial calls to existing and potential customers.
- Supporting Account Managers before and after customer visits with information and sales preparation.
- Identifying sales opportunities and supporting the acquisition of new customers in your market.
- Coordinating with internal teams to ensure customers receive accurate and timely support.